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IT Application Support Specialist

Atlanta, GA 30308

Posted: 03/01/2019 Industry: Network/Desk Side Support Specialist Job Number: 215 Pay Rate: 70,000


Senior IT /Application Support Specialist
Atlanta, GA

 

We are seeking  an experienced technology/application support specialist to assist in the functional support staff who serve in company retail stores and delivery centers.  This position reports directly to the Systems Director and is critical to his/her peers in the Technology Services group as we seek to drive continuous improvement to existing systems and develop new applications which drive efficiencies, automation, and consumer benefit. This is a national position and supports multiple brands and state operations, which may have different regulatory landscapes and drive different or unique regional solutions. The position may be required to travel and may be needed for after-hours and on-call support. This candidate will establish, measure, and report KPIs and will have the ability to push through obstacles to achieve objectives. They relish not just utilizing technology to assist in all things support, but are constantly looking for ways enhance and improve current processes.

Required experience: Bachelor’ s degree; or five years of related IT experience and/or training; or equivalent combination of education and experience.

CORE JOB DUTIES,  RESPONSIBILITIES AND REQUIREMENTS

  • Experience supporting Windows OS, Mac OS, and iOS
  • Troubleshoot issues with Desktops, Laptops, Peripherals, Tablets, and Smartphones
  • Setup/install local, wireless, and network printers
  • Basic knowledge of network technologies (LAN, WAN, wireless)
  • Understanding of delivery of IT services within a business environment
  • Working knowledge of established retail workflow and practices
  • Provide upper tier support for application issues
  • Understanding of a domain/corporate IT environment including PC/Laptop setup
  • Assist with testing and deploying new release candidate versions of manufacturing and retail systems updates, upgrades and migrations to any potential new software system
  • Assist with provisioning, controlling, and monitoring user access to retail systems
  • Assist with the development and maintenance of reference guides, work instructions, and/or policies and procedures to ensure successful knowledge transfer and mastery of concepts and processes
  • Assist with end user training
  • Ability to grasp technical concepts quickly, problem solve in real-time, and be able to adapt to changing environment
  • Provide timely communication on issue status and resolution
  • Track issues and software bugs in the various retail and inventory systems and follow through to resolution.
  • Research and contribute technical information to the knowledge base
  • Must be highly organized and have excellent oral and written communication skills
  • Work closely across business units to understand all systems.
  • Strong troubleshooting skills
  • Be an independent and fast learner
  • High degree of proficiency with Microsoft Office products and database applications
  • Be extremely detail-oriented
  • Deal with ambiguity and thrive in a fast-paced business environment
  • Be a dependable team player with strong business acuity, enthusiasm and a positive attitude?


  

WE WOULD PREFER:

  • 5 years of experience in an IT Support role
  • Experience with support of Retail environments

Desktops, Laptops, Peripherals, Tablets, Smartphones

Marc Morris
President

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Our Leadership Team
Marc Morris
Marc Morris
Founder and President

As President and founder of The Talmadge Group, Marc takes pride in going above and beyond for clients and candidates. Founded in 1998 as StaffPRO Technologies Inc., Marc has spent the last 17 years dedicated to matching the best talent to careers that fit. Top 100 government prime contractors and Fortune 1000 companies, as well as small and local businesses, trust Marc and Talmadge to provide quality scalable solutions.

Norman LaBrecque
Norman LaBrecque
Vice President of the Federal Sector

Norman spearheads our federal division. His knowledge of military and commercial logistics is unparalleled, and his depth and breadth of experience gives him a proven track record of success. Innovative and analytical, Norm is an asset to our team. His dedication to excellence reflects the values upheld by Talmadge.

Joe Mrsich
Joe Mrsich
Director of Business Development

Responsible for growing and nurturing the relationships we have with clients from every sector, Joe s ability to completely dedicate his time and knowledge to his clients is invaluable to their recruiting needs. Whether they ve used our services for decades or have recently started their relationship with Talmadge, Joe s 32 years in the IT consulting industry working with companies like Coca Cola and Cox Communications brings experience to the table, every time.